We prefer to transport dogs in comfortable SUVs, not vans. This means every dog gets a window to look out of, plus gives us 3 different ‘sections’ where dogs can sit - front seat (shotgun!), back seat and boot. Perfect for dogs that prefer their own space in the car. All Bondi Paw Patrol vehicles are decked with doggy seatbelts for safety.

Assuming conditions are safe, all bookings go ahead rain or shine. If you prefer your dog to not go out in the rain that is fine - please let us know in advance so we can schedule accordingly. In the case of potentially unsafe weather (extreme heat, high winds, storms or potential rain) we will contact you to offer to reschedule, or switch to a toilet break only.

In line with NSW regulations, there are up to 4 dogs per dog walker and we do not do large groups with multiple walkers. We prefer for your dog to have a more personalised experience where they can bond with their walker, and small groups gives us more flexibility to visit a wider range of parks and beaches. We do also offer 1:1 private walks if you don’t think your dog is ready for groups just yet.

For daycare, pick up is between 9 and 11AM. For group walks, pick up windows are either 9-11AM or 11AM-2:30PM. If you’d like a walk outside of these hours, usually a 1:1 is recommended.

Our preferred method of access is by lockbox on property or via a keypad entry. If neither of those are possible, contact us to discuss other options.

We have an easy to use app where you can request, change and cancel bookings, make payment and DM us through an instant messenger.

To set up you and your pet’s profile in our app and get started, use our ‘contact us’ page or email directly ~ hello@bondipawpatrol.com

Before accepting a new client and pet we organise an in person meet and greet to discuss your needs, explain further how our services work and ensure it seems like a good fit for everyone. Depending on your dog’s personality, it’ll then do a trial walk either in a group or as a 1:1 so we can observe their behaviour and work out which dogs and walkers will be the best fit for them.

We are fully insured and do not accept any dogs into group walks that show signs of aggression or unfriendliness.

Combinations of dogs will be adjusted where needed and we will provide you with honest and constructive feedback if we ever have an issue or incident with your pet during outings.

All cancellations must be put through our app, for walks / daycare / house visits, there are no cancellation fees if you give us 48 hrs notice. For 24-48 hours notice it is 50% charge and 100% charge if less than 24 hours.

For overnight bookings you will be charged penalty if less than 10 days notice. We do occasionally make exceptions on a case by case basis.